Energex is responding by confirming that their number one priority is safety, and that they’re committed to the people and communities they work with and support every day. Their continued aim is to be a leader in health, safety, environment and cultural heritage.
Energex is reacting to customers demanding lower bills, and they say that they’re committed to delivering this. They will also be moving to sustainable pricing structures for the future, continuing to build trust and transparency in how they minimise their costs, committing to minimising cross-subsidies for fairness, and providing social equity.
Energex is saying they will continue to do what their customers expect from an energy provider: keep the lights on, restore power in emergencies, and provide timely, affordable, and easy network connections.
As customers are pursuing sustainable futures for themselves and their families, they expect the companies they choose to share similar values. Energex is promising to facilitate energy transformation and customer choice, facilitate renewables, facilitate energy efficiency, and keep customers informed.
We like to interpret all of this as Energex aiming for a lot more customer SASSisfaction! We’ll also be keeping an eye on them to see how well they deliver on these pledges.